Privacy Policy & Notice of Privacy Practices

Effective Date: September 15, 2024

At Zephyr Behavioral Health and Wellness (“we,” “us,” or “our”), your privacy is a top priority. This page explains how we collect, use, and protect your information—including your Protected Health Information (PHI)—when you use our website or services.

1. Information We Collect

Personal Information

We may collect information you voluntarily provide, including:

• Name, email address, phone number
• Information submitted through forms or appointment requests
• Communication preferences

Non-Personal Information

We may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Referring URLs

Protected Health Information (PHI)

As a healthcare provider, we collect health-related information necessary to provide care. This information is protected under the Health Insurance Portability and Accountability Act (HIPAA).

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments
• Provide clinical care and coordinate services
• Communicate with you (including updates and reminders)
• Improve website functionality and user experience
• Comply with legal and regulatory requirements

3. How We Share Information

We only share information when appropriate and necessary:

With Service Providers

We may share information with trusted partners (e.g., EHR systems, scheduling platforms) who are contractually required to safeguard your data.

For Legal and Safety Reasons

We may disclose information:

• When required by law (court orders, subpoenas)
• To prevent serious threats to health or safety
• To report abuse, neglect, or domestic violence

With Your Authorization

Any other disclosures will only occur with your written consent.

SMS Communications

• SMS consent and phone numbers are not shared for marketing purposes
• Message frequency may vary
• Message and data rates may apply
• Text STOP to opt out or HELP for assistance

4. Cookies & Tracking

Our website may use cookies and similar technologies to:

• Enhance user experience
• Analyze website performance

You can manage cookie preferences in your browser settings.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your information.
However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

• Access your personal and health information
• Request corrections to inaccurate information
• Request deletion (subject to legal obligations)
• Opt out of non-clinical communications
• Request confidential communication methods

To exercise your rights, contact us using the information below.

Notice of Privacy Practices (HIPAA)

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW CAREFULLY.

7. Our Legal Responsibilities

We are required by law to:

• Maintain the privacy and security of your PHI
• Provide you with this Notice
• Follow the terms currently in effect
• Notify you in the event of a breach

8. How We Use and Disclose PHI

Treatment

To provide and coordinate your care with providers and care teams.

Payment

To bill and receive payment for services, including insurance processing.

Healthcare Operations

For:

• Quality improvement
• Staff training and supervision
• Licensing and accreditation
• Care coordination

Required by Law

When mandated by federal, state, or local law.

Public Health & Safety

To prevent serious threats or report required concerns.

Health Oversight

For audits, inspections, and licensure activities.

Law Enforcement

When required for legal processes.

With Your Authorization

All other uses require your written consent.

9. Your Rights Under HIPAA

You have the right to:

• Inspect and obtain copies of your records
• Request amendments to your records
• Receive an accounting of disclosures
• Request restrictions on use or disclosure
• Request confidential communications
• Receive a copy of this Notice

Requests can be submitted in writing using the contact information below.

10. Filing a Complaint

If you believe your rights have been violated:

Contact Us

Privacy Officer
Zephyr Behavioral Health and Wellness
6081 S Quebec St, STE 200
Centennial, CO 80111
admin@zephyrbhw.com
720-432-9306

You will not be penalized for filing a complaint.

Or Contact HHS

You may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.

11. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information without parental consent.

12. Changes to This Policy

We may update this policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of these changes.

13. Contact Us

If you have questions about this policy or your information:

Zephyr Behavioral Health and Wellness
6081 S Quebec St, STE 200
Centennial, CO 80111
admin@zephyrbhw.com
720-432-9306

Thank you for trusting us with your care.